Customer Service Manager

Leads Enterprise is in search of an experienced and enthusiastic Customer Service Manager to spearhead our dedicated customer support team. As a Customer Service Manager, your primary focus will be to uphold exceptional service standards and ensure high client satisfaction levels. Responsibilities:
  • Lead and oversee the customer service team, ensuring the delivery of exceptional support through various communication channels (phone, email, chat, etc.).
  • Develop and implement strategies aimed at enhancing customer service processes and optimizing team performance.
  • Establish and monitor KPIs to gauge team efficiency, customer satisfaction levels, and resolution timelines.
  • Manage escalated customer issues, ensuring swift resolutions while prioritizing a positive customer experience.
  • Collaborate cross-departmentally to address customer feedback and drive product/service enhancements aligned with client needs.
Requirements:
  • Proven track record in a customer service management role, preferably within the digital or tech sector.
  • Strong leadership and team management skills to motivate and develop team members effectively.
  • Exceptional communication prowess coupled with adept problem-solving abilities.
  • Familiarity with CRM software and various customer service tools.
  • Dedication to delivering unparalleled customer experiences.
Why Join Us:
  • Lead a dynamic and dedicated customer service team in an innovative work environment.
  • Competitive compensation and comprehensive benefits package.
  • Collaborative culture that thrives on innovation and teamwork.
  • Engage in cutting-edge digital projects, contributing to exceptional customer experiences.
How to Apply: If you're passionate about customer service, possess robust leadership skills, and thrive in a fast-paced environment, we're eager to learn more about you! Please click this link to submit your resume along with a cover letter highlighting your relevant experiences and accomplishments.