Customer Service Manager
Leads Enterprise is in search of an experienced and enthusiastic Customer Service Manager to spearhead our dedicated customer support team. As a Customer Service Manager, your primary focus will be to uphold exceptional service standards and ensure high client satisfaction levels.
Responsibilities:
- Lead and oversee the customer service team, ensuring the delivery of exceptional support through various communication channels (phone, email, chat, etc.).
- Develop and implement strategies aimed at enhancing customer service processes and optimizing team performance.
- Establish and monitor KPIs to gauge team efficiency, customer satisfaction levels, and resolution timelines.
- Manage escalated customer issues, ensuring swift resolutions while prioritizing a positive customer experience.
- Collaborate cross-departmentally to address customer feedback and drive product/service enhancements aligned with client needs.
- Proven track record in a customer service management role, preferably within the digital or tech sector.
- Strong leadership and team management skills to motivate and develop team members effectively.
- Exceptional communication prowess coupled with adept problem-solving abilities.
- Familiarity with CRM software and various customer service tools.
- Dedication to delivering unparalleled customer experiences.
- Lead a dynamic and dedicated customer service team in an innovative work environment.
- Competitive compensation and comprehensive benefits package.
- Collaborative culture that thrives on innovation and teamwork.
- Engage in cutting-edge digital projects, contributing to exceptional customer experiences.